FAQ

Frequently Asked Questions

Which phone models do you support?

Compatibility varies by product. Please select your exact phone model from the options shown on the relevant product page before ordering. If you are unsure which model you have, contact us before placing your order.

Where do you currently ship?

We currently serve the shipping destinations made available at checkout, with the United States as our primary supported market. Checkout will show whether delivery is available to your address.

How long does delivery take?

Orders normally require 1–3 business days for processing. For standard United States orders, transit after dispatch is normally estimated at 7–12 business days, so a typical order is expected to arrive approximately 8–15 business days after the order is placed. Peak seasons, customs, severe weather, carrier disruptions, remote areas, or address problems can cause additional delays.

Will I receive tracking?

Where tracking is available, tracking information is provided after the parcel is handed to the carrier or logistics partner. Initial tracking scans may take 1–3 business days to appear.

What is your return policy?

You may request an eligible return within 30 days after delivery. Damaged, defective, or incorrect items should be reported within 7 days of delivery with your order number and clear photos or video. Please read our Returns & Refunds Policy before sending any return.

Do products include a warranty?

Unless a product page states a longer period, eligible physical products include a 90-day limited warranty against manufacturing defects in materials or workmanship. Normal wear, accidental damage, misuse, and compatibility mistakes are not manufacturing defects. Please see our Service Warranty Policy for full details.

What about personalized or custom products?

If personalized products are offered, change-of-mind returns are generally not available once production has started. Defective, damaged, or incorrect custom products remain subject to the remedies required by our policies and applicable law.